last august i ordered some wooden knitting needles from an online shop in england and they arrived super-quick and they were lovely! i was happy to order from them again for xmas, but that order was slow and they substituted an item (booo). now one of the lovely needles from the original order has snapped (booo) after being used hardly at all (the ribbing trim on a baby vest, and i had knit about 6 rows on a newborn size cardigan). i emailed 5 days ago asking them to send a replacement - that's not unreasonable, surely? at the very least they should reply to my emails. not cool.
eta: got email today - they emailed me before apparently but i never got the message! yay, cruising towards a happy ending now i think!